Journey Fixer audits the journey from onboarding through renewal, finds where customers stall, disengage, or miss value, and delivers a prioritized plan to improve retention and revenue.
Answer eight quick questions and get an instant overall score plus a stage-by-stage breakdown for Activation, Engagement, Expansion, and Retention.
I focus on the experience after signup — the moments that determine whether customers reach value, stay engaged, grow, and renew.
The welcome, setup, or first-value experience is not moving new customers forward quickly enough.
Usage fades, communication becomes generic or inconsistent, and warning signs are easy to miss.
Satisfied customers reach upgrade, advocacy, or referral moments without a clear next step.
Renewal becomes a transaction instead of the natural result of an experience that continually reinforces value.
I find the gaps and give you a prioritized fix plan. Take the roadmap and run with it, or keep me involved to help implement it.
I review the journey from onboarding through renewal to find friction, weak handoffs, disengagement risk, and missed retention or revenue opportunities.
Find the gaps →I turn the findings into a prioritized plan: what to fix first, what can wait, and where changes can create the most customer and business value.
Prioritize the work →If you want help executing, I can support onboarding, lifecycle messaging, customer-success processes, retention, expansion, and renewal.
Put it to work →Not a giant strategy deck. I give you a concise written audit, a prioritized roadmap, and a live walkthrough so your team knows exactly what to do next.
Best suited to small and mid-sized SaaS, subscription, and membership businesses — B2B or B2C — with a recurring customer relationship and enough journey complexity to create friction between teams or touchpoints.
Ryan spent years leading customer success and personally building lifecycle systems for recurring-revenue businesses. Journey Fixer brings that hands-on experience into another company to find weak points in the journey and leave the team with a practical plan they can use.
Led customer success and lifecycle work for a subscription creative-media business serving more than 10,000 annual memberships.
Created onboarding, educational email, in-app messaging, NPS, upgrade, renewal, and customer-health experiences across the journey.
Across customer success, CRM, lifecycle marketing, content, audience growth, and customer experience.
I review the experience from onboarding through renewal, including lifecycle communication, engagement, retention risk, expansion, referral, and renewal. The exact scope is agreed before kickoff.
Smaller, focused audits typically start around $1,500. Larger customer journeys, multiple products or segments, and more complex organizations are quoted individually. The 30-minute intro call is free, and you will know the exact fee before kickoff.
The delivery date is agreed before kickoff based on scope. The audit is designed as a focused engagement with a clear finish line, not an open-ended consulting project.
Usually a kickoff conversation plus access to the relevant journey touchpoints: onboarding, lifecycle messages, renewal communication, customer-success processes, and whatever usage or customer data is available.
A concise written audit and journey map, a prioritized fix plan, and a live walkthrough so your team can ask questions and act on the recommendations.
Yes. You can take the roadmap and implement it internally, or keep me involved to help with onboarding, lifecycle messaging, customer-success processes, retention, expansion, and renewal.